Last updated: 19 Oct 2026

The base Hiro Client is free. Only optional cosmetics are paid; they have no effect on performance or gameplay.

Digital content

Cosmetics are digital content assigned to your Minecraft account after payment. Purchases currently go through a Discord ticket and you get the payment details when you order. EU consumers normally have a 14-day withdrawal right, but for digital content it ends once delivery begins with your express consent and acknowledgement that you lose the right. We will tell you before you pay.

Faulty items

If a cosmetic does not work or cannot be used, contact us and we will fix it, replace it or refund it, depending on the case.

Mistaken payments

If you were charged by mistake or twice, contact us as soon as possible.

Contact

• E-mail: [email protected]
• Discord: https://discord.gg/rsbrRgyt5R